Let's Rock Scotland / Party At The Palace

Important information

All ages. Under 18s must be accompanied with an adult 18+.

Challenge 25 will be used frequently at the festival at the bars, so please make sure applicable ID is available.

EVENT INFORMATION

Age policy and ID checks

Children must be accompanied by an adult who is over 18.

No under 18s will be admitted if unaccompanied by a responsible adult and no more than 4 under 18s for every one adult over 25.

We operate a strict Challenge 25 policy at the bar areas. The details of the only acceptable forms of identification are available here.

Proof of age may be requested for free under-5s and children’s tickets.

Accessibility

If you require a personal assistant to accompany you to the event, please purchase an entry ticket for yourself first. When done, please email customerservices@gigantic.com

Please include the order reference number of your entry ticket or attach your booking confirmation, provide your name and one of the below forms of evidence:

-              DLA or PIP (front page accepted) 

-              Blue Badge (both sides required)

-              Access Card

To purchase a ticket for the accessible viewing platform for you and receive a free ticket for your personal assistant, please email customerservices@gigantic.com

Please include your name and one of the below forms of evidence:

-              DLA or PIP (front page accepted) 

-              Blue Badge (both sides required)

-              Access Card

Car Parking

Parking is in the field adjacent to the event arena, with ample parking for blue badge holders closer to the event site. Please note parking must be booked in advance.

How many parking vouchers should I purchase?

1 voucher per car.

Do you offer overnight parking?

Overnight parking is not permitted.

If you’re purchasing a weekend festival ticket and wish to park your car both days, please book one Saturday parking voucher and one Sunday parking voucher.

Do you offer blue badge parking?

Yes. Blue badge parking is free of charge, but you must book a voucher in advance to reserve a space.

Blue badge must be displayed on arrival.

FAQs

What is your re-entry policy?

There is no re-entry to the site once you have entered the event.

Please make sure you have everything you need with you. If you need to re-enter the event for exceptional circumstances, please contact info@partyatthepalace.co.uk .

Can I bring food and drinks?

Yes, you may bring your own picnic to the event - guidelines will be published soon. Please do not bring tables but it is fine to bring blankets and folding chairs (only allowed in marked zones).

You are allowed to bring in non-alcoholic drinks in a sealed bottle up to 500mls.

Strictly no glass bottles, no glassware and no alcohol.

Can I bring a bag?

Please don’t bring a bag unless it is absolutely essential. Those who need to bring bags will be separated into bag search lanes and may be delayed entry as a result of these.

Please note that there are no storage lockers available at the event.

Can I bring my dog?

No, strictly no pets anywhere on site.

What can I expect at security?

The event organisers reserve the right to refuse admission to ticket holders who arrive at the event drunk or who are behaving in an antisocial manner.

Anyone found with flares, smoke devices, fireworks or pyrotechnics will be handed over to Police Scotland.

Lets’ Rock / Party At The Palace operates a zero tolerance drugs policy. Illegal drugs and herbal/legal highs are not permitted. Anyone found with illegal drugs will be refused entry to the festival and will be handed over to Police Scotland.

What other items are prohibited?

No tents, pop-up tents or gazebos of any kind.

No professional camera/video/audio equipment with removable lenses.

No drones.

Strictly no glass anywhere on site.

Strictly no BBQs anywhere on site.

Any other questions?

https://partyatthepalace.co.uk/info/

Additional information

T&Cs

By purchasing a ticket, you are entering into an agreement with Lets Rock / Party at The Palace and must agree to the following terms and conditions:

1. Entry to Lets Rock / Party at The Palace will only be permitted on production of a valid ticket or e-ticket.

1. Proof of age may be requested for free under-5s and children’s tickets.

1. Children must be accompanied by an adult who is over 18. No under 18s will be admitted if unaccompanied by a responsible adult and no more than 4 under 18s for every one adult over 25.

1. LR / PATP reserves the right to refuse admission to ticket holders who arrive at the event drunk or who are behaving in an antisocial manner.

1. Ticket holders behaving in an anti-social manner will be asked to leave the site.

1. We operate a strict Challenge 25 policy at the bar areas. The details of the only acceptable forms of identification are available here.

1. LR / PATP operates a zero tolerance drugs policy. Illegal drugs and herbal/legal highs are not permitted. Anyone found with illegal drugs will be refused entry to the festival and will handed over to Police Scotland.

1. Please don’t bring a bag unless it is absolutely essential. Those who need to bring bags will be separated into bag search lanes and may be delayed entry as a result of these. Please note that there are no storage lockers available at the event.

1. It is not permitted to bring food or any drinks into the event and if found, will be confiscated. Food and drink will be available for purchase at the event and all known dietary requirements are catered for. Anyone with a medical condition which requires them to bring food and/or drink into the Event should contact Management in advance via info@partyatthepalace.co.uk to obtain an authorisation letter.

1. Please only bring 500ml empty plastic water bottles with you to fill at the various drinking water points available around the site.

1. Anyone found with flares, smoke devices, fireworks or pyrotechnics will be handed over to Police Scotland.

1. No tents, pop-up tents or gazebos of any kind

1. Strictly no glass anywhere on site.

1. Strictly no pets anywhere on site.

1. Strictly no BBQs anywhere on site.

1. Artists billed may be subject to change. No refunds or exchanges will be given if the line up changes for reasons out with our control.

1. No refunds except in the event of a cancellation. The booking fee is non-refundable.

1. If the event is rescheduled, your tickets will be valid for the new date(s). If you are unable to attend the rescheduled date you must notify us by email info@partyatthepalace.co.uk . We aim to process your refund within 28 days.

1. Tickets can be resold but not for more than the face value. Tickets purchased from an agent not recommended at this website may not be valid unless the agent has confirmed the valid transfer of tickets to a new owner.

1. Tickets that have been discounted are non-transferable or refundable.

1. Let’s Rock / Party at The Palace Ltd are unable to accept liability for personal damage, losses or injuries sustained at this event including damage and losses to property and motor vehicles if the cause is due to negligence of the ticket holder or unforeseeable actions of other patrons.

1. Tickets cannot be used as any part of any marketing, media or sales promotion, whether commercial or non-commercial without the prior written consent of Let’s Rock / Party at The Palace Ltd.

1. As a condition of sale, ticket holders consent to being filmed and / or photographed at the event.

1. The promoter will not issue duplicate tickets for lost or stolen tickets.

1. Please use the litter bins and help keep the site, surrounding areas and car parks tidy.

1. Please respect the local residents when arriving and departing the event site and keep noise to a minimum.

1. Please be aware of all exit points and follow directions given by stewards and event staff.

1. No pass outs or re-admissions. Some exceptions may be allowed – email info@partyatthepalace.co.uk for details.

1. The promoter reserves the right to change the price of tickets or sell tickets at different prices at any given time.

Event terms & conditions

T&Cs

By purchasing a ticket, you are entering into an agreement with Lets Rock / Party at The Palace and must agree to the following terms and conditions:

1. Entry to Lets Rock / Party at The Palace will only be permitted on production of a valid ticket or e-ticket.
2. Proof of age may be requested for free under-5s and children’s tickets.
3. Children must be accompanied by an adult who is over 18. No under 18s will be admitted if unaccompanied by a responsible adult and no more than 4 under 18s for every one adult over 25.
4. LR / PATP reserves the right to refuse admission to ticket holders who arrive at the event drunk or who are behaving in an antisocial manner.
5. Ticket holders behaving in an anti-social manner will be asked to leave the site.
6. We operate a strict Challenge 25 policy at the bar areas. The details of the only acceptable forms of identification are available here.
7. LR / PATP operates a zero tolerance drugs policy. Illegal drugs and herbal/legal highs are not permitted. Anyone found with illegal drugs will be refused entry to the festival and will handed over to Police Scotland.
8. Please don’t bring a bag unless it is absolutely essential. Those who need to bring bags will be separated into bag search lanes and may be delayed entry as a result of these. Please note that there are no storage lockers available at the event.
9. Anyone found with flares, smoke devices, fireworks or pyrotechnics will be handed over to Police Scotland.
10. No tents, pop-up tents or gazebos of any kind
11. Strictly no glass anywhere on site.
12. Strictly no pets anywhere on site.
13. Strictly no BBQs anywhere on site.
14. Artists billed may be subject to change. No refunds or exchanges will be given if the line up changes for reasons out with our control.
15. No refunds except in the event of a cancellation. The booking fee is non-refundable.
16. If the event is rescheduled, your tickets will be valid for the new date(s). If you are unable to attend the rescheduled date you must notify us by email info@partyatthepalace.co.uk . We aim to process your refund within 28 days.
17. Tickets can be resold but not for more than the face value. Tickets purchased from an agent not recommended at this website may not be valid unless the agent has confirmed the valid transfer of tickets to a new owner.
18. Tickets that have been discounted are non-transferable or refundable.
19. Let’s Rock / Party at The Palace Ltd are unable to accept liability for personal damage, losses or injuries sustained at this event including damage and losses to property and motor vehicles if the cause is due to negligence of the ticket holder or unforeseeable actions of other patrons.
20. Tickets cannot be used as any part of any marketing, media or sales promotion, whether commercial or non-commercial without the prior written consent of Let’s Rock / Party at The Palace Ltd.
21. As a condition of sale, ticket holders consent to being filmed and / or photographed at the event.
22. The promoter will not issue duplicate tickets for lost or stolen tickets.
23. Please use the litter bins and help keep the site, surrounding areas and car parks tidy.
24. Please respect the local residents when arriving and departing the event site and keep noise to a minimum.
25. Please be aware of all exit points and follow directions given by stewards and event staff.
26. No pass outs or re-admissions. Some exceptions may be allowed – email info@partyatthepalace.co.uk for details.
27. The promoter reserves the right to change the price of tickets or sell tickets at different prices at any given time.