T & Cs


Entry to Party at The Palace will only be permitted on production of a valid ticket or e-ticket. Proof of age may be requested for concession tickets. People aged under 18 must be accompanied by an adult over 25 and no more than 4 under 18s for every one adult over 25.

The Promoter reserves the right to refuse admission to ticket holders who arrive at the event drunk or who are behaving disorderly.

Ticket holders behaving in an anti-social manner will be asked to leave the site.

Only food or drink purchased on site will be allowed to be consumed at the event. No food or drink can be brought on to the site and this will be enforced by searches at the entry point.

We will operate a strict Challenge 25 policy at the bar areas. The details of the only acceptable forms of identification are available here.

No tents, pop-up tents or gazebos of any kind

Strictly no glass anywhere on site.

Strictly no pets anywhere on site.

Artists billed may be subject to change. No refunds or exchanges will be given unless these changes are to headline acts.

No refunds except in the event of a cancellation.

Tickets can be resold but not for more than the face value. Tickets purchased from an agent not recommended at this website may not be valid unless the agent has confirmed the valid transfer of tickets to a new owner.

Party at The Palace Ltd are unable to accept liability for personal damage, losses or injuries sustained at this event including damage and losses to property and motor vehicles if the cause is due to negligence of the ticket holder or unforeseeable actions of other patrons.

Tickets cannot be used as any part of any marketing, media or sales promotion, whether commercial or non-commercial without the prior written consent of Party at The Palace Limited.

As a condition of sale, ticket holders consent to being filmed and / or photographed at the event.

The promoter will not issue duplicate tickets for lost or stolen tickets.

Please use the litter bins and help keep the site, surrounding areas and car parks tidy.

Please be aware of ALL exit points and follow directions given by stewards and event staff.

No pass outs or readmissions. Some exceptions may be allowed – email info@partyatthepalace.co.uk for details.